brought to you by the Zuckerberg Appreciation Society
In part 1 of this article, I pointed out some of the changes that made the new Facebook a little, if not significantly, better than the old Facebook. If you’re still not convinced the new Facebook doesn’t suck, I’m not sure what else I can say to sway you, but here are some more notable improvements.
I recently had a client request that I design his Facebook page. “Why would you want to do that?” I asked. My stance was that Facebook pages weren’t all that effective. On Myspace, there is no distinction between a regular user profile, and a musician profile; A musician profile can interact with others in the same manner as regular profiles. It is this direct connection with their audience that prompted musicians, such as David Hasselhoff, to create Myspace pages.
cover for Hasselhoffs hit single, Hooked On A Feeling
On the other hand, Facebook’s band pages were little more than a page on Facebook that served no real purpose. Sure a band (celebrity or business) could message users who became “fans” but beyond that, they couldn’t really interact with users. The overall effectiveness of the page was questionable. I suspect most bands created Facebook pages just to make sure all bases were covered.
The new Facebook has done away with Pages. Instead, profiles for organizations or public figures are no different than regular user profiles. The owner of such a profile now has the ability to become an active part of the information stream on user homepages. This means their messages have a much better chance of reaching their intended audience. Moreover, it forces them to actively engage their audience, which is crucial to successful new media marketing.
While an average user may lament a marketer or organization’s ability to “infiltrate” their content stream, it is important to note that for this to happen, the user would have to have already added the organization as a friend. Also, as I’ve mentioned before, with the click of a button, users can silence an overzealous marketer. This is far more effective than the old Pages model, where contact was made via messages that may or may not have been opened.
The other change, which I have to admit I’m not entirely crazy about, is the Highlights section. This acts somewhat like the old newsfeed in that it shows “photos, notes, and other content you probably don’t want to miss” over a longer period of time. While the stream is updated in realtime, the Highlights section only changes when something you might be interested in is added.
My issue with the Highlights section is that it’s not customizable. Unlike the stream, a user can’t determine what and from whom she wants highlighted. The whole thing seems kind of arbitrary, which was my problem with the old newsfeed. It’s a good idea, but unless they make the section customizable it’s working against what they’re trying to do with the rest of the site.
The last change I’m going to note, and I’m not really sure if this was changed in the last version of Facebook, is the toolbar. In the last version of Facebook, I found it thoroughly confusing that there was no obvious way of seeing all your events, or going to all your applications. If I wanted to go to an application, I’d do the ass-backwards dance of viewing my profile and clicking the app there. To see all my events, I’d look in the right column, and under whatever events were happening that day, there was a “see all events” link.
When the new Facebook launched, I found the link had been removed. After cursing aloud, and even considering writing a Why The New Facebook Sucks post, I realized all that information was easily accessed via the toolbar. This may have been the case in the old Facebook, but the fact that there were several other places to access the same information was more confusing than it was helpful. Now, if I want to access my applications (not that I ever use them. Well, only that cool bookshelf one.), I know to look at the bottom of the browser, on the toolbar.
I also noticed Facebook widened the rightmost column. It may look a little clunky but it makes sense from an ad space perspective. I don’t know much about Facebook’s click-through rates, but I suspect they’re pretty low. Anything that can be done to make it better is a good move on their part.
Well, that’s all I have to say about that. If you still don’t believe the new Facebook is an improvement, you should consider not using it. There are tons of other social networks out there. You’ll just have to convince everyone else to join.